Using a Peer Review Model to Improve Service Through Evaluation


Rebecca Gillam

Job Title

Project Coordinator


lecture, topical discussion, workshop


Foster and/or Adoptive Parents, Biological Families, Service Providers, Case Managers, Students, Advocates, Policy Makers

Presentation Summary:

This session will describe a Peer Review Model for community-based participatory evaluation. Peer Review is an effective evaluation approach that: improves service delivery systems, prioritizes systems change, ensures availability and quality of services, increases accountability and credibility of application of funds, provides feedback to programs and funders, and targets areas for technical assistance. The model is a comprehensive process designed to develop staff capacity as evaluators, to determine the efficacy of the program, and to support staff in ongoing quality improvement efforts. The model has also been effective in building relationships across programs and agencies, leading to collaborative efforts and shared resources to further support the grantees’ work.

-       Participants will understand the benefits of community-based participatory evaluation.

-       Participants will be able to identify the steps of the Peer Review Model as an effective approach to implementing participatory evaluation.

-       Participants will be able to implement the elements of peer review in their own agencies or communities.




Rebecca Gillam, LMSW, is a Project Coordinator for the Institute for Educational Research and Public Service. She is responsible for day-to-day management of the Kansas Early Childhood Comprehensive Systems Plan and serves as the evaluator for the State’s Community-Based Child Abuse and Neglect Prevention programs. She received a Master’s Degree in Social Work in administrative and advocacy practice from the University of Kansas, and is currently working on her PhD in Social Welfare, also at KU. Ms. Gillam has an extensive background in community-based social services with at-risk and low-income families, and has focused on applying administrative social work practice in community building and systems development.